We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
THIS POLICY COVERS:
Who we are
Why we value your privacy
How we collect information
What information we hold
Where we store your information
What we use your information for
Who’s responsible for your information at our company
Who has access to information about you
The steps we take to keep your information private
Changes to the policy
Vaughan Davies Limited ("us", "we", or "our") operates the www.vaughandavies.co.uk website (the "Website"). You can contact us at any time via the contact form on our website.
WHY WE VALUE YOUR PRIVACY
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
HOW WE COLLECT INFORMATION
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry. The same information may be collected via a phone call or face-to-face meeting.
We ask for further contact information when you hire us or buy something from us.
Occasionally, we might receive your contact information from a third-party referral source or partner organisation. If we do, we protect it in exactly the same way as if you give it to us directly.
WHAT INFORMATION WE HOLD
When you contact us by email or through our website, we collect your name, email address, phone number, and the reason for your enquiry.
If you do business with us, we keep records of the invoices we send you and the payments you make.
All credit or debit card payments are processed by Stripe, our merchant platform, and we never have access to your credit card information.
WHERE WE STORE YOUR INFORMATION
When you contact us by email or through our website, we may store your information in our Customer Relationship Management (CRM) software. When you hire us and we raise an invoice, your information is stored in Sage. We chose this system partly for their commitment to security.
WHAT WE USE YOUR INFORMATION FOR
We occasionally use your contact information to send you details of our services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
WHO’S RESPONSIBLE FOR YOUR INFORMATION AT OUR COMPANY
Martin Jones is responsible for the security of your information. You can contact them by email at firstname.lastname@example.org or by phone on 01352 752632 if you have any concerns about the information we store.
WHO HAS ACCESS TO INFORMATION ABOUT YOU
Sandra Jones and Laura Edwards have access to the contact information you provide to us as too collate the information.
THE STEPS WE TAKE TO KEEP YOUR INFORMATION PRIVATE
Where we store your information in third-party services, access is restricted. We use a different password for each service, and never use the same password twice. Wherever possible, we use two-factor authentication.
The devices we use are all encrypted and are protected by a secure password, passcode or fingerprint access. These devices ask for authentication whenever they’re started or after five minutes of inactivity. Our mobile devices are also protected by a fingerprint.
CHANGES TO THE POLICY
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.